We want you to love your order. If something isn't right, here's how returns work. This policy is in addition to, and does not affect, your statutory rights under UK consumer law.
Changed your mind? 14-day right to cancel
You can cancel your order for any reason within 14 days of the day after you receive it. To cancel, just let us know through our contact form with your order number. You don't need to give a reason.
Once you've told us, please send the item back within 14 days. We'll reply with return instructions and the address to send it to. Unless the item is faulty or we sent the wrong thing, return postage is your responsibility, and we recommend using a tracked service.
Please return items unused and in their original packaging where possible. You're welcome to handle an item as you would in a shop, but if it has been used or damaged beyond that, we may reduce your refund to reflect the loss in value.
Your refund
We'll refund you within 14 days of receiving the item back, or of you providing proof that you've returned it if that's sooner. Your refund will include the standard delivery charge you paid on your original order and will go back to your original payment method.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible with your order number and a photo. Under the Consumer Rights Act 2015 you're entitled to a full refund for faulty goods within 30 days of delivery, and after that to a repair or replacement. We'll cover the cost of returning faulty or incorrect items.
Items we can't accept back
For health and hygiene reasons, we can't accept returns of sealed items that have been unsealed after delivery, unless they are faulty.
Returning a Christmas gift
The recipient can contact us with the order number to arrange a return. Refunds are always made to the original payment method.
Questions?
Get in touch and we'll be happy to help.